#3 Clearing the Teams cacheĪs documented here, clearing the Teams cache fixes many of the issues users have with the desktop app, but in my case this didn’t work either. In my case, the users status updated to available whilst in the browser, but when closing it reverted back to ‘offline’. Just ask the user to login to and verify if their status changes. In my experience Microsoft generally advise logging in via the browser to either a) clear whatever cache is causing the status to get stuck, or b) verify it is a local issue and not one with the Teams app. In my users case this did absolutely nothing, didn’t change the status within the Teams app whatsoever. Try resetting your Teams status to set it back to available.
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